seriously? this is this woman's job?

so i called the doctor's office today because i have to get some blood work done (actually it was supposed to be done 2 months ago, but that's beside the point). i asked to schedule a lab.
'what do you need done?' she asked.
'i don't know. whatever is on the paper they gave me.'
'well, what is it?'
'i don't have the paper in front of me, so i don't know.'
'but you have an order for it?'
[no, i figured we'd make it up as we went along.] 'yes.'
'who ordered it?'
'a doctor at the epilepsy clinic.'
'so a doctor ordered it.'
[seriously, woman?] 'yes.'
'who's your primary doctor here?'
'i don't really have one. um...' and i named the last doctor i saw there.
'you might have to fast before you have this done.'
'no, i don't. i just need this done.'
'when do you want to come in?'
'today, if possible.'
'have you eaten today? because you might have to fast. i'm going to have you come in a different day.'
'i've never had to fast before this lab work before. i'm fine. when can i come in?'
'how about 2:30?'
'actually would 3:00 work?'
'yes. that would be fine. 3:00 today.'

i hung up, then went to take my meds. and it was then that i remembered that they want the lab work done right before i take my meds. ok, fine, so i have to reschedule.
so i called and got a different woman. i told her the problem and she said, 'oh, okay, so you need to cancel the appointment you have for the 3rd.'
'what?'
'we have you down for 3:00 on wednesday, september 3rd. when would work better for you?'